As Official UK Distributor for Rocket Espresso since 2020 we have invested in a comprehensive help centre to support our 4,000+ Rocket owner customers.

Our help centre also helps new prospective Rocket owners choose the right Rocket machine or grinder for them and give you support every step of the way.

Pre-Order assistance and live chat with our team

If you have a pre-purchase question or want to arrange a call please use our live chat (on bottom of our website) and we will get back to you.

Servicing

Servicing costs are not covered under the machine warranty and engineers will need to be paid directly for any booking. Please see our list of approved independent Rocket Engineers here.

Warranty

If you purchased your Rocket through Pro Espresso and it is still within the warranty period please first see our Quick Guide to check if it is a maintenance issue requiring a service due to wear and tear, or limescale buildup, or whether a faulty part needs replacing under warranty. Please send us a message via the link here if you believe it is a warranty issue and include the date of purchase, your name and email and a brief description of issue.