via Live Chat
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We partner with a company called Coffee Classics who do Rocket servicing and repairs. They have engineers who can do a Rocket service across the UK and can be reached on 01788 890 834 or via their website; http://coffeeclassics.co.uk/
To fit replacement inner coloured panels of your Appartamento follow the instructions below.
Small phillips screwdriver
2.5mm allen key
7mm wrench/adjustable wrench
1. Remove the top panel of the Appartamento. You will need to remove the water tank before removing the screws around the water tank. You will also need to remove the cup rail from the top of the machine. There are 6 screws total.
2. Remove the inner top panel from the machine. You will only need to loosen the hex nuts here, the panel will slide out without fully removing them.
3. There are 2 screws holding in the long tabs that hold the inner panel in place. When you remove the screws, hold the tabs out as shown in the picture, and you should be able to use your other hand to adjust the panel back to the centre. Push the tabs back into place when the panel is centered and put the screws back in to secure it in place.
4. Reinstall the inner top panel, then the top panel - and you're finished!
To produce the perfect espresso requires not only a great machine, but knowledge and passion. Our guides are designed to help you get the best from your Rocket Espresso machine, the rest is up to you.
ESPRESSO: overview of the espresso craft, featuring the Giotto Evoluzione; one of the bespoke espresso machines handmade in our factory based in Liscate near Milan.
Control the rate of extraction to get the best flavour from your coffee. This is the secret to great espresso.
Add perfectly heated and textured milk to enhance your latte, flat white or cappuccino.
With regular cleaning and simple maintenance of your espresso machine, the coffee will taste better & your machine will run more smoothly.
Instructions for the Rocket Faustino Grinder V3.
Firstly ensure your water tank is full, or water supply is connected if you have plumbed it.
Then turn on the machine.
Lock the portafilter into the group head. Wait 15 minutes.
Take this time to start reading up on how to brew and froth below, if this is your first machine or if you're new to pulling shots.
Firstly ensure your grinder is set to a fine setting and the grinds are nice and fluffy.
Level off the grounds in your portafilter, by hand or with a leveller.
Keep your tamper level with the basket
Apply consistent force downward, evenly, and level with the portafilter 30 lbs. of pressure is a good rule-of-thumb to follow for beginners.
Lock the portafilter into the brew group.
Lift the brew lever to 90 degrees
Aim for about 25 to 30 seconds.
If it runs too fast then either grind finer or increase the dose size, eg a double shot can be between 18g and 20g
Your R58 machine is factory set to optimum working parameters.
Nevertheless you can set your personal parameters using the remote controller (with display) that you can connect to your machine.
It is important that the R58 is turned OFF when connecting or disconnecting the PID display. If you are using the machine with the PID attached ensure that the display is properly connected to the machine.
FACTORY SETTINGS OF YOUR MACHINE
Please find below the default factory settings. To change the settings please refer to the user instructions. • Operation: Pour over (water reservoir)
• Service boiler: Heating on, set to 123°C
• Brew boiler: The temperature of the coffee water brew boiler is set to 105 °C R 60V PRESSURE PROFILE SETTINGS
• Pressure Profile A 6” – 4 Bar 18” - 9 Bar 6” - 5 Bar • Pressure Profile B 8” - 4 Bar 22” – 9 Bar • Pressure Profile C 20” – 9 Bar 10” – 5 Bar
Modern coffee roasting companies, cafes and professional baristas have very precise brewing preferences for their coffees.
Specific blends, single origins and roast profiles can perform better at incrementally different temperatures.
Rocket Espresso machines measure the *exact boiler temperature and display that reading on the controller.
The table below shows the boiler temperature and the corresponding group head temperature.
ADJUSTING THE GROUP HEAD TEMPERATURE
Most espresso machines measure the water temperature used for the extraction in the brew boiler. The boiler temperature reading is then converted into a group head extraction temperature. This information is misleading and inaccurate as the digital readout on many machines does not display the real temperature at the group, rather the temperature the manufacturer wishes the user to see. • Rocket Espresso measures and displays boiler temperature. The table above indicates ‘real’ group temperature through precise measurement using the SCACE meter.
Proper machine maintenance is critical for machine function.
Most machine failures are caused by lack of cleaning and many manufacturer warranties do not cover cleaning related breakdowns, so it is important to keep a regular maintenance schedule.
Backflushing is the single most important cleaning procedure. It is the best way to prevent scale buildup in the system. Backflushing should be done at least each fortnight with the recommended backflushing powder.
Keeping your machine clean will prolong its life and produce much better espresso beverages.
1. Clean the steam nozzle after every use by wiping with a damp cloth. Turn the steam wand on to release condensation and milk residue.
2. If the steam jets get blocked with dry milk use a paper clip to unclog them.
1. Remove the filter basket from the portafilter and fit the back flush cap.
2. While the brew water is flowing loosely insert the portafilter into the group head, rotating the portafilter back and forth. Keep emptying the blind basket of hot water and old grounds until the water runs clear.
3. You should backflush the group head every day.
GROUP BREW HEAD
1. After backflushing, add a small amount of espresso cleaning detergent to the blind basket. Dissolve the detergent in hot water and insert the portafilter into the group head. Use a solution readily available at your local store.
2. Turn the brew lever on and off again after about 10 seconds. Repeat this several times.
3. Empty the basket of the detergent and backflush using water only as above until the group is thoroughly cleansed of detergent residue.
The steam wand should be cleaned daily once the machine is finished for the day. Milk residues quickly build up on the steam wand, so it's important to keep it clean to prevent blockages from forming.
We partner with a company called Coffee Classics who do Rocket servicing for our customers.
They have engineers who cover most of the UK. To book a service please contact them directly on the following number and they should be able to book you in and let you know details.
They can be reached on 01788 890 834 or via their website; http://coffeeclassics.co.uk/
Typically, issues with crema or the flavour of the coffee do not indicate a malfunction of the machine. Instead, this indicates that an adjustment needs to be made in the grinder, brewing process or that different fresher beans need to be used.
It is important to use fresh beans, typically beans roasted within the past two weeks are best.
Light and medium roasts are best for espresso brewing and richer crema.
Storing beans properly is also important, more information can be found here. If the behavior persists after reviewing these factors then the machine may need to be cleaned. Lack of cleaning can cause burned or bitter flavours, or create flow issues which can result in a weak shot.
As with brewing, technique is critical to frothing well. Frothing is very sensitive to technique, which has a steep learning curve. If the machine is producing steam then an adjustment to technique may need to be made.
It is important not to overheat your milk. The milk will have the sweetest and most velvety texture between 140-150 F°. As you froth past this point the milk will lose its sweetness, the froth will take on a gummier texture, and eventually the milk will scald and begin to taste burnt.
The first place to start with any flow issue is cleaning the machine. Before going through these steps please make sure the machine is cleaned according to the Cleaning & Maintenance section.
No Steam From Wand / No Hot Water From Hot Water Tap
Check the brew function on the machine and see if water is able to flow through the machine for this function.
If you are able to draw steam from the steam wand then the steam boiler must be pressurising and heating. If there's no steam from the steam wand, check the hot water function of the machine. If you are able to draw hot water then the steam boiler must be pressurising and heating, because hot water is expelled from the machine by steam pressure.
Check the steam gauge of the machine. Does it show pressure?
Typical range for the steam gauge should be 1-1.2 Bar. If the gauge is within the 1-1.2 Bar range, then the steam wand is likely blocked. Remove the tip from the steam wand and test the flow. If flow is restored, then the tip needs to be cleaned and reattached.
If the flow is still blocked, then there may be a blockage in the steam wand itself. Clean the wand by using a pipe brush that has synthetic or plastic bristles; metal bristles can damage the wand. Then soak the wand in a solution of hot water and backflushing powder for ten minutes. Test flow again. If there still isn't flow, then there may be a blockage farther back in the steam circuit.
The machine may need to be professionally cleaned to remove the blockage.
If the steam/hot water for the machine is working fine then there is likely something causing a blockage or pressure issue in the brew circuit.
If a water softener is attached to the inlet line of the machine, it may be preventing water from flowing. Please remove the softener and see if the flow improves.
The grouphead could be dirty and needs to be cleaned. Taking apart the grouphead for manual cleaning is the first step. If cleaning the grouphead restores flow to the grouphead, the machine should be immediately backflushed to prevent further flow issues.
There might be a kinked, broken, or loose line somewhere in the machine. Remove the top of the machine and take a look inside to see if you see any obvious issues. There might be an issue with one of the internal valve assemblies, which may need to be cleaned or replaced.
If the machine is set to the plumbed mode:
If the machine is set to use the reservoir:
Between Portafilter & Grouphead
If the machine is leaking from between the grouphead and the portafilter then the grouphead gasket is either pushed out of place and needs to be reinserted properly, or the gasket is worn out.
Typically, grouphead gaskets will wear out in approximately 6 months to a year depending on how heavily the machine is used. Premature wear to this gasket can be caused by using excessive force when attaching the portafilter. It is important to distinguish where the leaking is occurring.
If there is steam coming from the top of the machine then one of the relief valves is venting steam.
The tank's level sensor is not compatible with reverse osmosis or zero waters because of their lack of mineral content. The sensor depends on minerals being in the water to pass an electrical signal which tells the machine that water is present in the tank. Waters that don't have enough mineral content will not be able to pass this electrical signal, so the machine will not think water is present, and will not heat as a result.
EXTRACTION IS TOO FAST
• Check the filter basket is not under-dosed.
• Check the grind is not too coarse.
EXTRACTION IS TOO SLOW
• Check the filter basket is not overfull.
• Check the grind is not too fine.
• Check the shower foil is not blocked - it may need to be back flushed or removed and cleaned.
• Check the spout of the handle is not blocked. If it is dirty with rancid coffee oil, it will need to be soaked in a solution of espresso head cleaning shampoo and water.
WATER ESCAPING FROM AROUND THE HANDLE
• Check the head seals. If they have dried out, they will need to be replaced.
• Ensure the group handles are kept in place whenever the machine is not in use, as this will help to protect the seals.
ESPRESSO TOO COLD
• Check the cups are warm. You can heat your cups by pouring hot water into them, and then discarding it, before you start the extraction.
• Too much water may have been drawn from the group head. Let the machine rest and limit the amount of water drawn from it between extractions to ensure the machine remains at temperature.
ESPRESSO TASTES BITTER
• Extraction may be too fast. Check the grind is not too coarse. Correct the dose.
• The machine may be dirty. Back flush and clean the group head. Clean the group handles and filter baskets.
ESPRESSO TASTES SO
• Extraction may be too slow. Check the grind is not too fine. Correct the dose.
ESPRESSO IS WATERY AND THIN
• Extraction may be too fast. If it is, the crema will be pale. Check the grind is not too coarse. Correct the dose.
ESPRESSO IS BUBBLY
• Water from the machine may be too hot. Let some water run from the group head. Try another extraction.
• Coffee may be too fresh.
LOW OR NO PRESSURE FROM STEAM WAND
• May be due to overuse of the group head or hot water tap. Give the machine time to recover pressure.
• The steam wand may be clogged with dry milk. Remove the nozzle , soak it and unclog the jets with a paper clip.
MILK IS THIN AND BUBBLY
• Ensure the milk is being stretched gradually. If air is introduced too quickly, large bubbles will form.
• Ensure the steam is releasing its full pressure and that all the jets are not blocked.
• May be due to using reheated milk. Try again with fresh milk.
GREEN LIGHT IS FLASHING
• Indicates the water level is low.
RESERVOIR REMOVAL FOR CLEANING
• Remove the reservoir cover and lift the reservoir up with a gentle but firm pull by the two black handles.
• When you are returning the reservoir, ensure you press down so that the tank plug at the bottom is fully engaged.
We keep over 100 Rocket machines in stock at our UK warehouse for next day dispatch to get to you in 2 to 3 days. See our live stock here
We hand deliver for FREE with our two man delivery team, to ensure safe delivery and handover of your Rocket. This takes 2 to 4 working days from order for in stock items.
This is a white glove delivery, where a two man team carry the machine for you, unpack the machine, and position it where you want, and can take the packaging away. Whilst they are not able to stay and show you how to make coffee we offer a free zoom call bookable via our live chat to help you 'dial in' your machine and grinder. In our experience we feel this is the best combination of a safe two man white glove delivery, and setup and training help is provided by phone or zoom.
We can't give a delivery window on this sort of delivery as it is a specialist hand delivery team who do a route they plan on the morning of delivery. But the delivery team will call you on their way so you know in advance when to expect them.
All Rocket Espresso machines are covered by a 2 year parts and 1 year labour warranty with ourselves as an official Rocket Espresso UK dealer. This warranty is for domestic customers only and does not include engineer callout charges or labour costs after 1 year from purchase. Should your Rocket Espresso machine become defective during the warranty period our appointed engineers will aim to undertake the repair for you in your home. Callout and labour charges will apply after 1 year from date of purchase.
General wear and tear or damage caused by misuse of the machine are not covered by this warranty.
The warranty does not cover:
• general wear and tear
• damage due to modification or misuse of the product
• damage caused by the build-up of limescale
• damage caused by accident, such as water spillage (which may have resulted from filling the water reservoir with a bottle or water filter jug, or from wet cups on the top. NB: water spillage may damage the interior of the machine or cause the electrics to trip and result in no power.
The warranty is also subject to you following the instructions for use and maintenance guidelines supplied by the manufacturer.
This warranty is subject to the customer following the instructions for use and maintenance guidelines supplied by Rocket Espresso.
We're very keen on speaking to our customers to help them choose a suitable espresso machine or grinder, or any questions you may have. Just leave your name, phone number and a short message on our online chat and we'll call you when we can.
The R type Rocket machines can be plumbed to a water supply.
These are Rockets with a rotary pump and can be found here;